Customer Support Executive

1 - 2 Years

Kolkata


Job Description

Communications Specialist
Job Summary & Role
We are determined problem solvers who think about the big picture without losing sight of the details and
treat every customer as the most important.
We are here to delight our customers and keep them coming back.
We are Responsible for reducing customer pain points.
Hours
13:30-23:30 (Mon to Fri)
Responsibilities
• Communicate directly with our US customers to ensure their experience is completely positive via
email & phone.
• Connect with each customer to create a memorable and personalized experience.
• Think critically to solve all customer pain points in the shopping process.
• Connect with vendors & shipping carriers for all customer related issues.
Skills
• Strong analytical skills
• Strong communication skills
• Results-oriented
• Proactive and a team player
• Empathy and generosity
• Excellent written & verbal communication
• Strong Time management skills
• Experience working with and earning trust with high performing teams.
Academics
• HS/Degree from a reputed institute in relevant field is mandatory.
Experience
• Maximum 2 – 3 years professional experience in BPO industry.
Job Location
• Goriahat at E-commerce company.

Salary 2 Lac 50 Thousand To 2 Lac 75 Thousand P.A.
Industry IT Software - Ecommerce / Internet Technologies
Work Experience 1 - 2 Years
Qualification Higher Secondary

Key Skills

bpo telecalling telesales telemarketing customer handling voice process customer support

Company Profile

Contact Person Ms .Abhinanda Bhattacharya
Mobile 9123360452




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