International Inbound Voice Captive Process - Kolkata

1 - 10 Years

Kolkata


Job Description

Role: Customer Sales Support (Inbound - E commerce captive process)

Job Location: Kolkata [Gariahat]

Qualification: Any Graduates (B.Sc/B.Com/B.Tech) or - 10+2-

Experience: Min. 0.6 Months - 10 year into International BPO/Call Center (Must) -

Voice Process - Inbound Captive process

Fresher's are also welcome if interested for the above role.

- Must possess strong communication skills- This would be checked while interviewing,

Wipro and all international Voice and Non Voice candidates candidates can apply except Technical support.

Job Type: Full-time

Responsibilities and Duties

- Obtains client information by answering telephone calls

- Informs clients by explaining procedures; answering questions; providing information.

- Identify customers- needs, clarify information, research every issue and provide solutions and/or alternatives

- Previous experience in a customer support role

- Strong phone and verbal communication skills along with active listening

- Customer focus and adaptability to different personality types

Qualifications and Skills

Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking

Would prefer Male candidates for this role.

Salary 1 Lac 25 Thousand To 2 Lac 50 Thousand P.A.
Industry ITES / BPO / KPO / LPO / Customer Service / Operations
Work Experience 1 - 10 Years
Qualification Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree, B.A

Key Skills

Sales Support Executive

Company Profile

Company Name

Yes Tech Solutions

About Company yts
Email ID ahmed@yestechsoft.com




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